COM/539
Communications: Selling and Customer Engagement
Course level: Graduate
Christine O.
BSA
Online classes, always on, 24/7/365
Go to class any time of the day or night. If you have questions, call 866-354-1800 to speak with an Enrollment Representative.
This course will introduce students to the fundamentals of the sales management process. Students will leverage their negotiation and persuasive communication skills in the development of a sales plan. Specific topics include an understanding of strategies for prospecting ethically based long-term relationship selling, proactive customer-focused selling techniques, and adaptive selling and active listening practices.
Earn these career-relevant skills in weeks, not years.
Sales
Assess the effectiveness of business communications in relation to sales
Customer Relationship Management
Implement business communication strategies to build and maintain customer relationships
Influencing Skills
Evaluate business communications strategies